Technical Support Specialist at Kinnser Software
Computer Hardware | Austin, Texas Area, US
In my time at Apple I specialized in Customer Satisfaction and Brand Equity via demonstrated iWork & iLife issue ownership, follow-ups, resolution, and workflow solutions. My collaboration & communication skills were strengthened significantly by my SPQA 6 month specialist role, see below.
With SXSW Sponsorship I specialize in Event Documentation and Sponsor Activation Capture.
Has a horizontally broad interest spectrum across aspects of visual communication and technology.
Visual communication interests revolve around information density: Tufte's Sparklines, Arnold Newman's portraits, Rudolf Arnheim's Visual Thinking.
Technology & Company readings include implementations of Clayton Christensen's Job To Be Done theory & Innovator's Dilemma, Horace Dediu's disruption & corporate antibody writings & podcasts, Zappos Insights culture & happiness books, and Kevin Kelly's What Technology Wants.